Every single person who phone calls the tech support selection is desirous to talk to a true person at the earliest opportunity. No-one would like to really have to bounce by way of a maze of thoughts in hopes of only remaining place in a very que to talk to a true person!
• I used to be bounced among several agents, my phone calls had been disconnected, And that i obtained inconsistent info regarding my agreement and discounts.
Sure I tried chat and received linked by using a Reside human being However they explained to me I needed to call. Undecided exactly what the Associates around the chat can help with.
Have you experimented with applying the net Chat? Log on to My TELUS along with the the Chat icon are going to be for the lower suitable in the window. Response the questions on which kind of support you require then hold replying towards the bot with "I would like to speak to someone" until finally the bot presents up and passes the Chat to anyone.
You are able to only modify it. I waited for one hour within the cellular phone to speak to a human. He was beneficial, but had to redirect me to another man or woman. I was then on maintain for one more hour. They supplied me a greater offer, but it wasn't what was provided on the web. All those offers are For brand spanking new customers. To be a faithful customer I must fork out $78 when compared to $sixty for a new customer, to the service I wanted.
I'm requesting a clear breakdown of my contract, which include all applicable bargains, and a good resolution to the problems I’ve expert. Also, I question that someone overview the call recordings to know the bad remedy I been given from a variety of brokers.
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I are already contacting and contacting Telus and experienced a chat With all the AI that didn't appear to be to grasp what I was inquiring.
Resolved discussions are going to be shut and saved for 90 days, and may be accessed while in the Telus technical support Information Centre inside the My TELUS app.
If an automatic assistant asks for The key reason why of your respective contact, mention "I wish to make payment arrangements for my mobility bill".
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The hours they may have aren't Functioning very well with my function and caring for an aged loved one busy timetable. I also chatted However they instructed me I ought to call in.
Hi @Ben708 we surely benefit your loyalty with us and we want to assistance. Remember to regulate your inbox for the message from us
Looks like all we can easily do now's air our grievances on a general public Discussion board within the hopes of somebody able of authority can in fact do one thing over it.
I'm going to terminate all of the services household and cellular with Telus and notify my family and friends to take action, which was the worst encounter I got with Telus